Answers to your questions.
Account, objects, journal, members, transfer, privacy: the essentials about Patinae. And if your question is not here, write to us.
Why is there no password?
Because a password can be forgotten, shared or compromised.
Patinae signs you in with a personal, temporary, single-use link sent straight to your inbox. Simpler for you, safer for your data.
I did not receive my sign-in link.
Check your spam folder, then request a new link.
To protect your privacy, Patinae always shows the same message, whether or not the address belongs to an account. If the problem persists, contact us.
Can I change my email address?
Your email address is also your sign-in identifier.
To change it safely, contact us: our team will make the change after verification.
Can I create an account without registering an object?
Yes. Sign-up offers to create a first piece or to continue without an object. You can add one from the dashboard whenever you like.
Which objects can I register?
Watches, today: the catalogue of brands and models covers watchmaking. The data model already anticipates jewellery and objets d'art, each with its own catalogue.
My serial number is refused, why?
Because it is already registered in Patinae. A serial number identifies one piece and one only: two accounts cannot claim the same object. If you believe someone has registered a piece that belongs to you, contact us.
Can I edit or delete a journal entry?
Only the author of an entry can edit or delete it. An edited entry is marked “Edited”. Deletion is final and takes the photos attached to it.
What are scheduled entries for?
To write something today that will only appear later. The entry stays private until the chosen date, then becomes visible to every member, you included.
What are the media limits?
Five photos per entry at most, in JPEG, PNG or WebP. Voice notes last five minutes maximum. Total storage depends on your plan; beyond it, the upload is refused before anything is stored.
What is the difference between co-ownership and transfer?
Co-ownership adds someone: you stay the primary owner, and that person can view, write to the journal, update the reference and invite other co-owners. A transfer replaces the owner: it is final and revokes all other access.
Can a co-owner take the object away from me?
No. Only the primary owner can start a full transfer. It is a rule of the product, not an agreement between users.
Can I invite someone who has no account?
Yes. The invitation goes to an email address; the person creates their account through a dedicated form, without having to register an object, then finds the invitation waiting.
Can an invitation expire?
Yes, it has a validity period. The recipient can resend themselves a new link from their invitations: the previous one then becomes invalid and the clock restarts.
Can a transfer be undone?
No, not once accepted. That is what makes ownership credible: without that finality, a journal would prove nothing. As long as the invitation has not been accepted, you can revoke it.
Can Patinae read my journal?
Every piece of content in your journal is encrypted individually. The encryption keys are kept separately from the data and from its backups. Patinae favours transparent security, with no misleading promise of end-to-end encryption.
What is left if I delete my account?
The journal and the media are deleted. The access-log records remain in a form that contains no content, no serial number and no direct identity.
Didn't find your answer?
Have a look through our FAQ. If your question is still unanswered, write to us: we will reply to you directly.